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The Virtual Workplace – Web-based training

The Virtual Workplace – Web-based training

The Virtual Workplace: A Guide for Managers

The world has changed. Your workforce may now be global – more diverse as well as dispersed. Employees need more mobility to be optimally productive, and people think of work more as something they do, not somewhere they go every day.

For many managers, managing those they cannot see means change. Some are afraid it will mean a lack of control over performance. They fear a loss of productivity and believe it will make teamwork hard to achieve.

It’s true that for many, managing virtual workers does mean managing in a different way.

This course addresses the ten core competencies you’ll need to be a successful manager of teleworkers.  You’ll have an opportunity to assess your current skill levels for all ten, and you’ll be guided through exercises and simulations to increase your skill level in each.

This course has four main modules:

Creating a virtual workplace

This module covers the core competencies that are critical for a manager of teleworkers. It tells the truth about some of the widely circulated myths about telecommuting and teleworkers, and explains the possibilities for each remote work arrangement.

Becoming a virtual manager
What does it take to manage people you may rarely see in person? This module explains that being a successful remote manager means giving employees as much control as possible over their work and their lives, working to eliminate obstacles and barriers, and – most important – making sure work goals are measurable and keeping the focus on results.  It covers the process for beginning a pilot, the skills to look for when choosing a teleworker, and how to say know when the person isn’t right for the job.

Getting off the ground

This module covers planning with staff, making jobs measurable, communicating for results, keeping remote staff linked to the office, and creating teams out of virtual workers.

Planning for success

Involve all the stakeholders as you set measurable goals for your work, and decide how you’ll know success when you see it, says the first section of this module. The course then presents a collection of commonly experienced issues and alternative resolutions for each, inviting participants to choose the best ones. It ends with a reminder of the attributes and actions that will make a positive difference in your workplace, and a few additional tips that will ensure success.


The Virtual Workplace: A Guide for Employees

This training is designed to help your staff decide if they’re good candidates for a remote work arrangement, and if they are, it will provide them with the guidelines and information to make their telecommuting experience a successful one.

It covers the steps through which they’ll need to progress in order to use the telecommuting experience to produce both maximum productivity and satisfaction. It covers the qualifications necessary for success, helps them prepare a proposal to request a telework arrangement and addresses many of the challenges they’ll face as new teleworkers.

The four modules:

First Steps to Success

They’ll begin by taking a test we call “The Core Competencies” – a list of the qualities that contribute to a teleworker’s success. They’ll explore what areas of their job make it appropriate (or not) for remote work, assess their own qualifications for working remotely, and learn more about the remote work options. Finally they’ll set some personal goals for their telecommuting arrangement.

Planning With Your Manager

In this module they’ll learn about each of the elements a telecommuting proposal must contain, have an opportunity to study a sample proposal, and will prepare their own proposal for submission to their manager.

Making Telework Succeed

In this module, participants will get some suggestions for keeping their career on track, discover some of the challenges presented by working remotely and practice resolving them. They’ll get some tips for success, practice setting priorities and learn new ways of ensuring that their arrangement will be a successful one for both teleworker and employer.

Working from Home

Participants will plan their home office, create a communications plan for staying in touch with manager and staff, practice dealing with family, friends and neighbors and avoiding the temptations and distractions that accompany a home office. Participants will have a chance to test their knowledge with a short quiz after each module, and the results of a final quiz may be tracked and reported to employers.


These specialized versions of The Virtual Workplace are also available:

The Virtual Workplace: A Guide for Managers in a Health Care Setting

This version of the telework course for managers is especially designed for those who manage teleworkers in a hospital or health care organization.

Illustrations are health care related, and this course includes a section called “The Special Demands of Health Care Organizations.” Many employers are taking steps to ensure security when employees work from home. But health care organizations, which must comply with the privacy rules of the Health Insurance Portability and Accountability Act (HIPAA), are especially vulnerable to security breaches. This course reminds managers to ensure that unauthorized persons won’t have access to private medical data.

“The Virtual Workplace: A Guide for Employees in a Health Care Setting” is also illustrated with health care-appropriate photos, and the text in each module has been adjusted to make it appropriate for health care workers. While many hospital positions are inappropriate for remote work, successful health care organizations are finding that for some of their staff remote work is appropriate, and that they can be more productive if they work from a remote or home office some or all of the time, or share a workstation in an unassigned space.

For more information about this and other WFC Resources e-courses, or to request a password to view them, e-mail Susan Seitel, or Diane Burrus, or Debbie Phillips,

View a Demo of Our Online Courses
  • The Virtual Workplace
  • Managing the High Performance Workplace
  • From Stress to Resilience
  • The Flexible Workplace
  • Introducing Flexibility: A Guide for Human Resources
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